Privacy Policy

Maintaining the privacy of customers and users

We take care to protect the privacy of customers and users of Capita Customer Management website. Set out below is an explanation of how we process information about visitors to the site.

Collection of personal information

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. 'Personal information' means information from which someone else would be able to identify you as an individual. These pages provide explanations as to how this information is to be used.

Submitting personal information and opting-in to receive marketing communications from Capita Customer Management

You have the option on certain pages within this site to submit personal information to Capita Customer Management in order that we might send you further information or email alerts - this is done so through an ‘opt-in’ process. In order to opt-in you will have to tick a box at a point of submitting data. Once you have ticked this box you are providing your consent to be contacted with marketing communications relevant to Capita Customer Management. We will also record the fact that you have opted in to receive marketing communications in our CRM and will hold this information to use with our marketing campaigns. We will continue to include you in our marketing campaigns until you decide to opt-out. You can opt-out of receiving such communications at any time by emailing, quoting ‘Capita Customer Management Marketing’ in the email title. The marketing communications we will be issuing to you will be issued to you through email and will include business updates from Capita Customer Management, the latest insight from industry and business experts as well as opportunities to take part in research and invitations to online and offline events.  We will measure your engagement with the information we send you and will use this information to measure the success of our marketing activity and to understand in more detail what information is of interest to you and to others within our marketing database.

We will not, without your consent, disclose to anyone outside Capita plc any personal information you provide to us when you visit the site. In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within Capita and nowhere else.

By submitting your personal information through this website, you shall be consenting to it being processed in the manner described above by Capita Customer Management.

If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact

Google Analytics

We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.

This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

We have also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future. Users can opt out of this reporting by visiting Google Ads Settings.

You can find out more about Google's position on privacy as regards its analytics service at

Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.

Read about how we use Cookies on our website.

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