This month’s Intelligence is the first of a two-part special on Customer Management and the Future of Customer Experience.
In this edition, we look at the technology and trends that will impact the customer service sector and customer experience in the near future. We explore:
Click here to read our March 2018 edition of Intelligence.
In the second of our two-part special, we consider what part the human will play in the future of customer experience. Check out our People and Trends publication in April 2018.
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5 things impacting the future of case management in the Financial Services sector
by Capita Customer Management 20/04/2018
5 minute read
Volkswagen Group UK extends partnership with Capita
by Capita Customer Management 11/04/2018
2 minute read