Customer experience is a people issue. It sounds obvious, but it’s worth reminding ourselves that while technology can be an enabler, it’s great people who achieve great things. In this edition of Intelligence we look at the difference exceptional people can make in delivering customers an outstanding experience – front office and back.
In this issue:
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Employee engagement: the power of emotional commitment
by Matt Currall 12/10/2018
5 minute read
Triple win for Capita South Africa at Global Sourcing Awards
by Capita Customer Management 10/10/2018
3 minute read