When Great People Do Great Things.

Our latest edition of Intelligence

Customer experience is a people issue. It sounds obvious, but in an age when AI and robotics commonly steal the headlines, it’s worth reminding ourselves that it’s great people who achieve great things. In this edition of Intelligence we look at the difference exceptional people can make in delivering customers an outstanding experience – front office and back.

In this issue:

  • The Capita O2 complaints team that ensures the client continues to lead the market for customer loyalty
  • An employee engagement programme that transformed NPS for Tesco Mobile
  • How our international talent pool delights customers around the world
  • And more…

Download the report

Want to receive more of our insight and intelligence in the future? Click here to submit a new business enquiry and opt-in to receive our marketing content.

Contact us

News & blog

Read the news & blog

Capita PLC Head Office: The Copyright Building, 30 Berners Street, London, W1T 3LR

Registered in England No. 01336850. Part of Capita plc.
© Copyright Capita PLC 2018