Partnering for Success

Our latest edition of Intelligence

Partnerships are incredibly important to our business and our ongoing success – and we’d like to believe our clients would say the same. Our latest edition of Intelligence explores precisely what a partnership represents in today’s business environment. As well as commentary from our own experts, we’re delighted to include the thoughts of our clients too.

In this issue:

  • Mike Barnard, Executive Officer at Capita Customer Management, discusses the future of Capita and why our partnerships are key to its success
  • O2’s Director of Customer Service Mark Gait outlines the 6 steps in the telecoms giant’s journey with Capita, and considers what goes into a transformative outsourcing partnership
  • The RSPCA’s Head of Inspectorate Services Fiona Gerhard on the charity’s 15-year partnership with Capita
  • James Hinchliffe, Managing Director at Voice Group, discusses the importance of agility in developing a successful partnership
  • Head of CR Ricky Alfred on the increased focus on shared commitment to corporate responsibility in business partnerships

Click here to read our latest edition of Intelligence.

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