When Great People Do Great Things.

Our latest edition of Intelligence

Customer experience is a people issue. It sounds obvious, but it’s worth reminding ourselves that while technology can be an enabler, it’s great people who achieve great things. In this edition of Intelligence we look at the difference exceptional people can make in delivering customers an outstanding experience – front office and back.

In this issue:

  • The Capita O2 complaints team that ensures the client continues to lead the market for customer loyalty
  • An employee engagement programme that transformed NPS for Tesco Mobile
  • How our international talent pool delights customers around the world
  • And more…

Click here to read our latest edition of Intelligence.

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News & blog

Triple win for Capita South Africa at Global Sourcing Awards

by Capita Customer Management 10/10/2018

3 minute read

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Calling all digital disruptors!

by Capita Customer Management 10/10/2018

2 minute read

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