Insource call centre

The trusted outsourcing partner for the UK’s biggest brands. With contact centres based right across the UK and a mature offshore delivery model that spans South Africa, Poland and India, we offer pay-as-you-go flexibility alongside a robust track record of delivery. We’ve been a big player in the Customer Contact marketplace for a long time, so we’re trusted by major brands with a reputation for great customer relations - including The National Trust, O2, Debenhams and Tesco Mobile.

Through insourcing

In today’s marketplace there are all kinds of reasons you may not be in a position to outsource - from contractual commitments on premises to employment legislation. That’s fine. We can deliver the benefits of our industry-leading customer contact experience from within your building.


When our people join insourced teams, they live your brand. Feedback from our clients is that you can't tell who is in-house and who is Capita Customer Management. That’s because we take being ‘on your team’ very seriously – from car-shares to job swaps to loyalty cards to shared training programmes and even joint incentivisation.  

When a UK telecoms provider experienced a growth in call volumes we were able to step in. We offered a solution which continued to meet the needs of end users right across their required range of interactions - including Customer Services, Sales and Technical Support. Operating from their base in Yorkshire, with a full-time staff of circa 60 agents, we’ve exceeded targets in a number of areas including retention conversions, technical and customer service KPI’s.

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News & blog

International Men’s Day 2019 – leading by example

by Capita Customer Management 19/11/2019

2 minute read

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Aimie Chapple joins Capita Customer Management

by Capita Customer Management 31/10/2019

2 minute read

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Read the news & blog