In partnership with leading insurtech Artificial Labs, we're enabling brands to achieve a step change in delivering a disruptive insurance service solution, driving revenue growth and providing customers with market-leading digital experiences.
Leverage your brand loyalty to upsell to your customers, whilst delivering a seamless digital user experience.
Most consumers buy from brands, and through our innovative insurance solution you can own the customer experience consistently across your full product range.
68% of consumers would prefer to use online channels to look for information about insurance.* Our innovative insurance offering delivers excellent satisfaction for your customers, as well as reduced operating costs and higher sales and revenue growth for you.
Capita Customer Management, in partnership with leading customer experience insurtech Artificial Labs, has a new disruptive insurance service solution. We enable brands to achieve a step change in delivering an insurance solution to your customers, driving revenue growth, cost efficiency and providing customers with market-leading digital experiences.
Our fully branded solutions are delivered in an integrated way across all key channels for your brand, providing complementary services that are great for both your business and your customers.
…Whilst delivering excellent customer experiences.
We ensure that you - the brand - own the customer, the experience and the data. We work with you to deliver a fully white labelled platform and customer contact capability that enables you to engage with your customers in the ways they love.
Unlike the traditional affinity model, our seamless customer journey will be fully integrated and complimentary, removing inconsistencies across the customer journey and delivering a consistent, positive user experience.
Using our hybrid solution, we deliver:
Capita is the leading customer contact service provider, with over 27,000 advisors managing over 250,000 conversations every day. Our clients extend across the FTSE 250 including commercial and general insurance companies, retailers, utilities, automative and telcos.
Artificial Labs is a SaaS business which exists to make insurance frictionless. With extensive familiarity with delivering excellent customer experiences, Artificial provides the platform through which customers can purchase, manage and make a claim on their insurance policy. Their solution is fully white labelled and delivers a seamless customer experience, enabling the core brand to retain the customer relationship, data and experience.
For more information and to discuss the benefits we could bring your organisation, please contact Rob Liley (firstname.lastname@example.org)
** Data points quantified during roll out with Aon Affinity and London Market Players.