Customer Growth

See Customer service as a revenue stream… not a cost centre. The way we see it, every contact your customers make is a chance to make a sale or enhance your brand’s reputation - not a potential headache. This mindset makes all the difference. Our clients all want to maximise their revenue, and our focus on targeting the right customers at the right time with well-trained staff in models like ‘sales through service’ can unlock their competitive advantage.

Customer Growth

The way we see it, every contact your customers make is a chance to make a  sale or enhance your brand’s reputation - not a potential headache. This mindset makes all the difference. Our clients all want to maximise their revenue, and our focus on targeting the right customers at the right time with well-trained staff in models like ‘sales through service’ can unlock their competitive advantage.

Acquiring new customers and growing wallet share of existing customers

Our unique model for creating a sales opportunity, including great ways of working and incentivisation for contact centre staff, can improve your market share. It’s supported by a fully-trained team with a thorough understanding of brand values and existing campaigns.

We have the technical expertise to target certain customer groups using demographic dialling – meaning that we analyse customer data to know what day and time of day is best to call in order to achieve a sales conversion. 

Even the trailblazers of the Digital Revolution recognise the vital role that voice plays as a customer engagement channel. For one of the world’s largest internet businesses we provide that crucial in house dedicated support for large accounts. As a key element of the sales pipeline our people support the sale, education and optimisation of digital advertising products via a consultative sales relationship direct to end customers.  We drive sales direct to SMEs using a lead based model and sales via Digital Marketing Agencies to enable faster adoption of the client’s key products.  Once a sale has been made we provide ongoing support to optimise each individual campaign and maximise the return on investment.

Generating leads and revenue through our Voice Marketing Team

Our outbound, lead-generation specialist team at Voice Marketing generate approximately half a million transactions every year - equating to £0.2billion of revenue for major clients. The team has consistently won new business by conducting a ‘champion challenge’ either between an in-house or incumbent provider. For one high street brand, the Voice team was given a target 5% conversion rate (based on the incumbent's delivery) yet regularly achieved well over 10% daily. The team consistently outperform the competition whilst sustaining the highest levels of compliance and quality scores.

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