Capita and Amazon Connect

Customer satisfaction is at the heart of our business. In a digital marketplace, Capita’s deep understanding of consumer interactions is more important than ever in creating a successful customer journey. That’s why we’re re-shaping the customer experience using a range of proactive systems in order to better understand customer needs and identify drivers of satisfaction. Above all, we recognise there is no one size fits all solution – if an approach doesn’t exist, we’re committed to finding it.

Capita and Amazon Connect

Capita is working with Amazon Connect to bring our clients the best in cloud-based contact centre platforms. Together we combine vast expertise and market-leading technology, helping you and your agents to deliver efficient contact management, which improves the customer experience.

Smarter contact centre delivery

Amazon Connect is a powerful and agile cloud-based telephony platform. As a recognised Amazon Connect Consulting Partner, Capita can implement this leading system into our contact centre operations for our clients.

While other Cloud-based offerings exist, Connect has a considerable advantage. For the last 12 years Amazon has been perfecting the platform for its own business. It’s effectively ‘grown up’ supporting and driving the world’s largest and most successful retail operation - and one renowned for its customer service.

Capita can integrate this platform seamlessly for clients, and we can do it while leveraging our expertise in customer management and offering a wider SmartAgent capability. This means our clients will maximise the benefits they get from Amazon Connect, from improved first time resolution and cost savings to better flexibility and customer experiences.

Find out more about how Capita is using Amazon Connect to drive up revenue while reducing cost over on our Hub page.

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