21st May 2019 2 minute read
It was a great night for Capita at last week’s UK National Contact Centre Awards, with our colleagues receiving accolades in the categories Most Effective Employee Engagement Programme and Digital Team of the Year.
On Tuesday 14th May over 750 customer service industry professionals gathered in London for the 2019 UK National Contact Centre Awards, which saw Capita Customer Management receiving accolades in two categories.
The Capita Tesco Mobile partnership took home the top award in the category Best Employee Engagement Programme, and our ThreeUK social media team was awarded bronze in the category Digital Team of the Year.
Matt Currall, Operations Director for the Tesco Mobile partnership, said, “I’m bursting with pride for everyone involved in the Capita Tesco Mobile partnership. Fighting off top competition to win first place is a huge achievement that pays testament to the hard work, dedication and talent of everyone involved.” (To learn more about how the award-winning employee engagement programme was developed, read our interview with Matt in the September 2018 edition of Intelligence.)
The ThreeUK partnership’s Operations Director John Fyfe said, “It was a fantastic evening, and for the team to get onto the podium two years running is an outstanding achievement, particularly given the competition at both entry and shortlist stage. Everyone should be super proud of what’s been achieved.”
Ann-Marie Stagg, Chief Executive at the Call Centre Management Association, said, “With over 750 people in attendance we’re delighted to say this was the biggest UK National Contact Centre Awards yet. With a record number of entries, our independent judges interviewed more people than ever. The standard was so high that all the finalists can be justly proud of themselves.”
The full list of winners can be found here.