Customer management and the future of customer experience

Back to All Posts

Capita Customer Management 28th June 2018 2 minute read

Customer management and the future of customer experience

Capita Customer Management holds several Innovation Seminars throughout the year, open to clients who want to gain further insight about the customer management industry. At our latest seminar, on the 29th May, we explored the future of customer experience. Read our 15 highlights from the day now.

From March to May our Intelligence reports explored the future of customer management and customer experience through a series of features and interviews with experts from across the sectors, both within and outside Capita.

In June our analysis concluded with an Innovation Seminar at the Walkie Talkie building in London, where three speakers shared their views on where the industry is going – Alan Linter from Capita, Sally Earnshaw from Blue Sky Performance, and Jo Causon from the Institute of Customer Service.

We’ve compiled a snappy overview of some of the standout topics explored on the day - take a look and bring yourself up to speed.

 

Why fixing a customer’s complaint really is the least you can do

by Tracey Roberts 26/07/2019

5 minute read

Read the article

Why being alert to emotional context can boost customer satisfaction and benefit the bottom line

by Kerry Edwards 25/07/2019

5 minute read

Read the article

Keeping your promises? Here’s what your customers think

by Jo Causon 22/07/2019

5 minute read

Read the article

Contact us

News & blog

Read the news & blog

Capita PLC Head Office: The Copyright Building, 30 Berners Street, London, W1T 3LR

Registered in England No. 01336850. Part of Capita plc.
© Copyright Capita PLC 2019