Customer management and the future of customer experience

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Capita Customer Management 28th June 2018 2 minute read

Customer management and the future of customer experience

Capita Customer Management holds several Innovation Seminars throughout the year, open to clients who want to gain further insight about the customer management industry. At our latest seminar, on the 29th May, we explored the future of customer experience. Read our 15 highlights from the day now.

From March to May our Intelligence reports explored the future of customer management and customer experience through a series of features and interviews with experts from across the sectors, both within and outside Capita.

In June our analysis concluded with an Innovation Seminar at the Walkie Talkie building in London, where three speakers shared their views on where the industry is going – Alan Linter from Capita, Sally Earnshaw from Blue Sky Performance, and Jo Causon from the Institute of Customer Service.

We’ve compiled a snappy overview of some of the standout topics explored on the day - take a look and bring yourself up to speed.

 

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