Debenhams extends Capita customer services contract

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Capita Customer Management 22nd April 2016 3 minute read

Debenhams extends Capita customer services contract

 

As a sign of the strengthening relationship between Debenhams and Capita Customer Management, the retailer has renewed its contract - early and over a longer period. The partnership, begun in June 2012, has been extended to September 2022 in a contract valued at £72m.

“Throughout our relationship with Debenhams we have helped the business develop and grow,” said Mike Barnard, Capita Customer Management Executive Director.

“We have successfully worked together to innovate and enhance the Debenhams customer experience, and this achievement is thanks to the incredible work of our Capita Debenhams team and supporting teams across the business.” Capita will continue to deliver customer services on behalf of Debenhams, including support for the multichannel growth seen by them during the partnership. Management of the retailer’s online and store ordering and delivery will likewise carry on.

Andy Parker, chief executive, Capita, said: “The extension of Capita’s partnership with Debenhams reflects our commitment to find efficient, cost-effective ways for businesses to engage with their customers during an ever-changing, multi-channel world. Throughout our relationship with Debenhams we have helped the business develop and grow and have successfully worked together to innovate and enhance the Debenhams customer experience.

“Capita will continue to provide excellent levels of customer services and through further insight and data analytics we will support the business’s goal to deliver a world class customer proposition.”

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