Celebrating Capita and Plusnet’s truly transformational partnership

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Capita Customer Management 6th July 2017 5 minute read

Celebrating Capita and Plusnet’s truly transformational partnership

Business Review Europe is a digital publication focusing on the business practices of industry leaders throughout the continent. In its latest issue, it highlights Sheffield-based quad play internet provider Plusnet. With 21 award wins and the launch of Plusnet Mobile, it has been an exciting year for the company. Alongside an interview with COO David Leather, the issue also includes an article about the company’s partnership with Capita Customer Management.

Capita and Plusnet have been working together since 2015, but although the partnership is relatively young it has already evolved to be truly transformational. As noted in the article, the Capita team have continuously exceeded the benchmarks set by Plusnet by 15-30%, and measures have been put in place to ensure that the team is fully integrated into the Plusnet operation.

Phil Hoggarth, Director of Divisional Trading for Capita Customer Management, states that “Not only are we now in a position where Plusnet trusts Capita with their customers, but we are working with Plusnet to leverage Capita’s extensive experience and depth of capabilities in customer management solutions to drive better customer interactions”.

David Leather says, “Right now, I feel Plusnet stands at the forefront of innovatively thinking as to how we support customers. We are very much focused around customer expectation and customer need”.

To read the full article in the July issue of Business Review Europe, click here.

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