Capita Customer Management and npower extend partnership

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Capita Customer Management 15th June 2018 2 minute read

Capita Customer Management and npower extend partnership

We are pleased to announce that we have extended our existing contract to provide customer management services to npower until the end of 2021, in a deal worth over £40 million over three years.

The contract extension builds on our existing partnership with npower, which began in 2014. Under the new agreement, Capita will continue to deliver front-and-back office customer management operations from the UK and India and will support npower’s strategy to improve the quality and efficiency of its customer-facing operations.

Capita will play a key part in helping npower transform customer engagement by automating processes, enhancing the agent knowledge base, optimising the use of self-serve channels, and using insight to improve customer service experience.

Mike Barnard, Executive Officer for Capita Customer Management, said “We are delighted that npower has chosen to extend its partnership with Capita for another three years. We are committed to enhancing npower’s customer engagement, through the better use of technology, automation, and our people.”

If you want to find out how we can help your business, get in touch with us here.

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