BBC extends partnership with Capita for an additional two years

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Capita Customer Management 19th December 2016 3 minute read

BBC extends partnership with Capita for an additional two years

  This contract extension reflects the success of the partnership, which has run since Capita first took over the administration of TV Licensing in 2002…  

Andy Parker, chief executive, Capita plc

The BBC has extended its existing TV licence collections partnership with us for a further two years. This extends the current eight-year contract to June 2022.

Over the remaining term of the contract, both parties will continue to work closely together to further improve licence payment collection rates, reduce licence evasion and decrease the cost of collection for the BBC. Our team will introduce further enhancement to TVL’s insight and analytical capability, and introduce new technologies to enhance the service experience for the Licence Fee payer.

Andy Parker, our chief executive, said: “This contract extension reflects the success of the partnership, which has run since Capita first took over the administration of TV Licensing in 2002, signing a further contract in 2011. Capita now collects £3.7bn in licence fees on behalf of the BBC. We have made efficiencies over the contract and collection costs are now less than 3p in every pound. We look forward to continuing to work with the BBC over the next five years.

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