BBC extends partnership with Capita for an additional two years

Back to All Posts

Capita Customer Management 19th December 2016 3 minute read

BBC extends partnership with Capita for an additional two years

  This contract extension reflects the success of the partnership, which has run since Capita first took over the administration of TV Licensing in 2002…  

Andy Parker, chief executive, Capita plc

The BBC has extended its existing TV licence collections partnership with us for a further two years. This extends the current eight-year contract to June 2022.

Over the remaining term of the contract, both parties will continue to work closely together to further improve licence payment collection rates, reduce licence evasion and decrease the cost of collection for the BBC. Our team will introduce further enhancement to TVL’s insight and analytical capability, and introduce new technologies to enhance the service experience for the Licence Fee payer.

Andy Parker, our chief executive, said: “This contract extension reflects the success of the partnership, which has run since Capita first took over the administration of TV Licensing in 2002, signing a further contract in 2011. Capita now collects £3.7bn in licence fees on behalf of the BBC. We have made efficiencies over the contract and collection costs are now less than 3p in every pound. We look forward to continuing to work with the BBC over the next five years.

Success for Capita at the UK National Contact Centre Awards

by Capita Customer Management 21/05/2019

2 minute read

Read the article

Mental Health Awareness Week: Supporting vulnerable customers

by Capita Customer Management 17/05/2019

4 minute read

Read the article

Mental Health Awareness Week 2019: Asking for help is a sign of strength

by Ricky Alfred 15/05/2019

5 minute read

Read the article

Contact us

News & blog

Read the news & blog

Capita PLC Head Office: The Copyright Building, 30 Berners Street, London, W1T 3LR

Registered in England No. 01336850. Part of Capita plc.
© Copyright Capita PLC 2019