by Victoria Penrose
Post | 26th November 2015
What happened to ‘the customer is always right?’ It appears that some organisations forget that they are actually dealing with customers - or humans - at all. Endless battles with automated systems, re-directs and circling answer phones achieves nothing but consumer aggravation and disengagement. Did the decision makers ever reflect on their ‘inner-customer’ when creating such a service?
National Customer Service Week Day Five: Is your brand delivering for your customer experience?
by Antonia Wade 11/10/2019
3 minute read