News & Blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

Read by Category

 

The Digital Retail Pioneers Panning for CX Gold

We keep hearing about an ‘integrated customer experience’ and how shoppers are becoming digitally-savvy with higher expectations of service. Well, retailers are listening.

International Women’s Day: Celebrating Capita’s Best

Today (8th March) is International Women’s Day – an official day to celebrate the social, economic, cultural and political achievements of women. IWD has been celebrated around the world since the early 1900s, with the earliest Women’s Day held in New York in 1909.

Raising your organisation’s Artificial IQ

If Artificial Intelligence is advancing so rapidly, why do organisations remain wary of adopting it? Is cost cutting enough to justify automating parts of your business, or must there be a benefit for customers too if it’s really going to pay off?

All these questions and plenty more were tackled at our Capita Innovation Breakfast on Tuesday, Feb 28th, high above London in the Walkie Talkie building. 

AI, Automation and Robotics

Huge strides are being made in artificial intelligence, and every day advances in areas such as machine learning, automation, problem solving and voice recognition add new abilities to the technology around us... Capita works at the leading edge of these technologies

Experience Is Everything

Jo Causon from the Institute of Customer Service discusses why more organisations need to see customer experience as an essential part of their strategy.

Customers Rule In Ofwat’s Vision Of Britain’s Water Future

Given the media scrutiny regarding the apparent lack of trust customers have in their utility providers, it’s unsurprising Ofwat sets out a 2020 vision focussing on customers having confidence and trust in vital public water and wastewater services. However, it’s about much more than that. 

 

Contact us

News & Blog

The Digital Retail Pioneers Panning for CX Gold

by Capita Customer Management 21/03/2017

3 minute read

Read the article

International Women’s Day: Celebrating Capita’s Best

by Capita Customer Management 08/03/2017

3 minute read

Read the article

Raising your organisation’s Artificial IQ

by Capita Customer Management 02/03/2017

3 minute read

Read the article

Read the news & blog

Registered in England No. 01336850. Part of Capita plc.
© Copyright Capita PLC 2017