News & Blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Customers Rule In Ofwat’s Vision Of Britain’s Water Future

Given the media scrutiny regarding the apparent lack of trust customers have in their utility providers, it’s unsurprising Ofwat sets out a 2020 vision focussing on customers having confidence and trust in vital public water and wastewater services. However, it’s about much more than that. 

Customer Service: the State of the Nation

Customers are having to work harder to build a relationship with organisations, and they’re running into more problems… yet they’re actually happier than they have been for three years.

Being a ‘Force For Good'

The only way we are going to make a difference in our society and in our work is by creating a sustainable strategy and embracing sustainable partnerships, which bring about collective change - a force for good....

The MI Iceberg

Iceberg-like, a great deal of what MI does lies beneath the surface. Here’s a brief introduction to the complex world of our MI service…

Looking at data through 3D glasses

Data can take on different dimensions but we are interested in how you can pull 3 of these dimensions together and create true insight adding value to organisation well beyond the contact centre.

BBC extends partnership with Capita for an additional two years

The BBC has extended its existing TV licence collections partnership with us for a further two years. This extends the current eight-year contract to June 2022.

Over the remaining term of the contract, both parties will continue to work closely together to further improve licence payment collection rates, reduce licence evasion and decrease the cost of collection for the BBC. Our team will introduce further enhancement to TVL’s insight and analytical capability, and introduce new technologies to enhance the service experience for the Licence Fee payer.

 

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News & Blog

Customer Service: the State of the Nation

by Capita Customer Management 01/02/2017

3 minute read

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Being a ‘Force For Good'

by Ricky Alfred 09/01/2017

3 minute read

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