News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Unlocking the future of secure digital transformation, with Frank Abagnale

Last week Capita teamed up with Trusona to host an exclusive event on the future of digital security. Attendees gathered at our head offices in London to hear a line-up of industry experts discuss the role technology has to play in enabling a secure yet transformative customer experience – including Frank Abagnale of ‘Catch Me If You Can’ fame.

Providing customer service excellence during the biggest horse racing events of the year

Capita Customer Management has provided customer support services to William Hill since 2011. This includes providing crucial support during some of the sporting calendar’s most popular events - such as the Grand National, the busiest weekend in the horse racing calendar.

Success for Capita at the UK National Contact Centre Awards

It was a great night for Capita at last week’s UK National Contact Centre Awards, with our colleagues receiving accolades in the categories Most Effective Employee Engagement Programme and Digital Team of the Year.

Mental Health Awareness Week: Supporting vulnerable customers

Monday 13th to Sunday 19th May is Mental Health Awareness Week. As the UK’s largest customer service provider, we have to consider not only the mental well-being of our colleagues but also that of our customers. We are committed to ensuring that vulnerable customers are dealt with fairly, sensitively and supportively. Today, we take a look at a recent training pilot designed to help our agents support customers in difficult circumstances.

Mental Health Awareness Week 2019: Asking for help is a sign of strength

This week is Mental Health Awareness Week. Not only is Capita strongly supportive of the idea that everyone should be able to discuss their mental health freely, confidently, and with no fear of judgement, but we also see the courage in the stories told, says Ricky Alfred, Head of CSR at Capita Customer Management.

Is business dropping the ball on abandoned baskets?

Retailers are losing vital revenue when customers abandon online purchases before reaching the checkout. Perhaps it’s because they worry too much about traffic and not enough about conversion, suggests Russ Kenyon, MD of Capita Trading’s Optilead solution.

 

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