News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Partnering for success, from the front line

Our contact centre agents are out on the front line of the Capita operation as the first point of contact for our clients’ customers, representing some of the UK’s most major brands. In this article, we hear from some of those who devote themselves to providing stellar customer service on behalf of our clients every day.

Can good partners build a more sustainable world?

Our most recent edition of Intelligence features an interview with Ricky Alfred, Head of CSR for Capita Customer Management. In the article, Ricky discusses how to make a shared commitment to corporate responsibility work in a business partnership.

Supporting start-up businesses, every step of the way

Capita’s Scaling Partner business is dedicated to securing growth for start-up companies, giving them access to wider Capita capabilities and making introductions to potential clients and suppliers. Here, co-founder Matt Bunn discusses why partnering with younger businesses is a strategic move for Capita.

From choice to voice – the future of self-serve

Alan Linter shares his thoughts on how advances in AI technology are likely to impact the future of the customer experience, in light of the recent research published by the Institute of Customer Service, 'The Heart of Artificial Intelligence'. 

AI and the agent of tomorrow

Karen Brough discusses the high demand for agents that possess the skills required to solve complex problems that AI will struggle with, in liou of the recent  'Heart of Artificial Intelligence' research from the Institute of Customer Service.

Capita Awarded Contract by Southern Water

Capita Customer Management and Southern Water have extended their contract by 3 years.


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