News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Capita Customer Management and npower extend partnership

We are pleased to announce that we have extended our existing contract to provide customer management services to npower until the end of 2021, in a deal worth over £40 million over three years.

Capita’s partnership with M&S shortlisted for global awards

Our partnership with Marks and Spencer has been shortlisted for two GSA Global Sourcing Awards, honouring organisations that have demonstrated excellence in strategic sourcing.

FSCS consolidates claims handling services with Capita

We are thrilled to announce that Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS) to consolidate all its claims handling services.

The future of customer experience, in the contact centre and beyond

Solutions Director Rich Elwell outlines his predictions for the future of customer experience.

How new car technology will change ownership and customer experience

Andy Clarke, Innovation Director for one of Capita Customer Management's automotive clients, predicts how changing expectations will influence the future of customer experience in the industry.

EVENT: The Capita Energy Forum, 16th May

Join us in London on 16th May for the next Capita Energy Forum, where we will discuss how changing regulations will impact complaints management in the energy sector.

 

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News & blog

Capita Customer Management and npower extend partnership

by Capita Customer Management 15/06/2018

2 minute read

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Capita’s partnership with M&S shortlisted for global awards

by Capita Customer Management 18/05/2018

2 minute read

Read the article

FSCS consolidates claims handling services with Capita

by Capita Customer Management 15/05/2018

2 minute read

Read the article

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