News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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5 things impacting the future of case management in the Financial Services sector

At Capita we work with a number of leading financial services clients. Here, we explore just some of the factors that FS organisations will need to be aware of in the coming years.

BBC renews Capita Audience Services contract

Capita has been awarded a contract to provide BBC Audience Services for another five years, with the option to extend by a further two years, following a competitive tender process.

Volkswagen Group UK extends partnership with Capita

We are delighted to announce that Volkswagen Group UK has extended its 11-year customer service contract with Capita Customer Management by a further two years.

WEBINAR: How to prepare for a digital future

Capita’s upcoming webinar ‘How to prepare for a digital future’ will tackle an area of high interest and priority for businesses – digital transformation. Read on to register your place and join us on the 18th of April.

Retail still rules in the world of customer satisfaction

The latest survey of UK customer satisfaction by the Institute of Customer Service shows positive results for the retail sector. Click through to read our guide outlining why these results matter.

Rethinking agent deployment

As the Operations Director for our partnership with a leading UK department store, Lesley Gilmour is responsible for the leadership and management of the account, operational teams, and successful service delivery. Here, she outlines how a tactical approach to agent deployment allowed the outsourced contact centre operation to deliver a highly successful 2017 peak.

 

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News & blog

BBC renews Capita Audience Services contract

by Capita Customer Management 18/04/2018

2 minute read

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Volkswagen Group UK extends partnership with Capita

by Capita Customer Management 11/04/2018

2 minute read

Read the article

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