by Capita Customer Management
Post | 10th August 2018
Our contact centre agents are out on the front line of the Capita operation as the first point of contact for our clients’ customers, representing some of the UK’s most major brands. In this article, we hear from some of those who devote themselves to providing stellar customer service on behalf of our clients every day.
by Ricky Alfred
Post | 8th August 2018
Our most recent edition of Intelligence features an interview with Ricky Alfred, Head of CSR for Capita Customer Management. In the article, Ricky discusses how to make a shared commitment to corporate responsibility work in a business partnership.
by Matt Bunn
Post | 30th July 2018
Capita’s Scaling Partner business is dedicated to securing growth for start-up companies, giving them access to wider Capita capabilities and making introductions to potential clients and suppliers. Here, co-founder Matt Bunn discusses why partnering with younger businesses is a strategic move for Capita.
by Alan Linter
Post | 25th July 2018
Alan Linter shares his thoughts on how advances in AI technology are likely to impact the future of the customer experience, in light of the recent research published by the Institute of Customer Service, 'The Heart of Artificial Intelligence'.
by Karen Brough
Post | 23rd July 2018
Karen Brough discusses the high demand for agents that possess the skills required to solve complex problems that AI will struggle with, in liou of the recent 'Heart of Artificial Intelligence' research from the Institute of Customer Service.
Supporting start-up businesses, every step of the way
by Matt Bunn 30/07/2018
5 minute read