News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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If you’re not already planning for Peak... (Part 3)

As Peak preparation starts to heat up, we ask three Capita experts what the secrets are to getting it right. Today it’s Karen Brough, Capita Divisional HR Director.

If you’re not already planning for Peak... (Part 2)

As Peak preparation starts to heat up, we ask three Capita experts what the secrets are to getting it right. Today it’s Lesley Gregory, Capita Customer Management Recruitment Director.

If you’re not already planning for Peak... (Part 1)

As Peak preparation starts to heat up, we ask three Capita experts what the secrets are to getting it right. Today it’s Martin West, Capita Planning Director (Operations).

Operation Peak!

In this month’s edition of our Intelligence Report, Capita Customer Management’s Transformation Director Chris Ronaldson talks about what it takes to deliver Operational Excellence during Peak.

Be the Change

This week is all about raising awareness about Responsible Business Week #RBWeek. Responsible Business Week allows organisations like us to demonstrate the many ways we are working together with our clients and communities to turn ambition into positive action for a fairer society and a more sustainable future.

The Silver Lining

If contact centre agents want to help the community, what’s the best way of using their skills to do it? Ricky Alfred, head of our CSR team, has a clever solution for what might be the ultimate volunteering project for agents.

 

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News & blog

If you’re not already planning for Peak... (Part 3)

by Capita Customer Management 23/05/2017

3 minute read

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If you’re not already planning for Peak... (Part 2)

by Capita Customer Management 15/05/2017

3 minute read

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If you’re not already planning for Peak... (Part 1)

by Capita Customer Management 11/05/2017

3 minute read

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