News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Employee engagement: the power of emotional commitment

The right employee engagement programme can do wonders for your business, bringing genuine improvements to productivity, culture and the customer experience. One example of such a programme is the work we carried out for our Tesco Mobile operation. Here, Operations Director Matt Currall explores how to kick start an effective engagement programme that will transform the attitudes of both your employees and your customers.

Triple win for Capita South Africa at Global Sourcing Awards

We are delighted to announce that Capita South Africa have been honoured in three categories at the 2018 Global Sourcing Awards, held in Cape Town on the 2nd October.

Calling all digital disruptors!

Capita is teaming up with an influential analyst firm to help find and develop the next big innovator in the customer management market. The TechMarketView Innovation Programme will give innovative start-up companies the opportunity to access lucrative client markets through our Capita Scaling Partner business. Read on to find out more.

A world of great people: Capita Europe

In our latest edition of Intelligence, we take a closer look at each of Capita Customer Management's international businesses. First of all, we speak to Thomas Güther, Managing Director of Capita Europe, about how the business utilises the customer service experience and expertise of its people to differentiate itself in a highly complex international market.

Celebrating our customer service heroes

It’s the final day of National Customer Service Week, and today’s theme is Recognition. At Capita Customer Management we are proud to work alongside so many customer service heroes, who go above and beyond to delight our clients’ customers every day. Today we’re going to highlight one of our stars, whose empathetic treatment of vulnerable customers has been held up as the gold standard by not only Capita but the client as well.

Why great people are key to digital customer service success

Today’s National Customer Service Week theme is ‘Leadership’, and we knew we couldn’t let today pass without hearing from our Executive Director Mike Barnard. Mike is a champion of customer service excellence, and of the role that people have to play in an increasingly digital world. Here, Mike explains why people remain at the heart of digital customer service communications.

 

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News & blog

Triple win for Capita South Africa at Global Sourcing Awards

by Capita Customer Management 10/10/2018

3 minute read

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Calling all digital disruptors!

by Capita Customer Management 10/10/2018

2 minute read

Read the article

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