News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Be the Change

This week is all about raising awareness about Responsible Business Week #RBWeek. Responsible Business Week allows organisations like us to demonstrate the many ways we are working together with our clients and communities to turn ambition into positive action for a fairer society and a more sustainable future.

The Silver Lining

If contact centre agents want to help the community, what’s the best way of using their skills to do it? Ricky Alfred, head of our CSR team, has a clever solution for what might be the ultimate volunteering project for agents.

The Peak Marathon

This Sunday is the date of the London Marathon, a time when months spent training, preparing and gaining stamina pay off… in fact, not unlike running a contact centre as Peak approaches.

3,471,250 steps to healthy

Each year Capita puts its best feet forward in the Step Up charity challenge. Hundreds of teams and more than 2,000 employees complete a virtual walk, racking up miles to raise money for the Prince’s Trust.

As we head into World Health Day, Andy McGroarty and Lucy Frain – whose team pulled off a top three placing for Capita Customer Management – explain the urge to hit the virtual road.

The Future of the Contact Centre

Data can take on different dimensions but we are interested in how you can pull 3 of these dimensions together and create true insight adding value to organisation well beyond the contact centre.

The Digital Retail Pioneers Panning for CX Gold

We keep hearing about an ‘integrated customer experience’ and how shoppers are becoming digitally-savvy with higher expectations of service. Well, retailers are listening.

 

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News & blog

Be the Change

by Capita Customer Management 25/04/2017

3 minute read

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The Silver Lining

by Capita Customer Management 24/04/2017

3 minute read

Read the article

The Peak Marathon

by Capita Customer Management 19/04/2017

3 minute read

Read the article

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