News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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When faced with a customer challenge, great people see a clear path through the complexity

It’s a talent that will become even more important in the search for tomorrow’s exceptional customer experiences, says Sally Earnshaw, MD of development and performance specialists Blue Sky.

Getting the people on your side: using social media to deliver customer journey insight

Capita’s Innovation Lead James Brooks explains how Customer Management clients now have a clearer view of where they stand in the social media rankings and the issues customers are discussing – thanks to a monitoring tool developed by our teams.

The Heart of AI – does your organisation have the human intelligence to make it work?

Earlier this year Capita Customer Management was proud to be a co-sponsor of the Institute of Customer Service’s report The Heart of Artificial Intelligence. Here, we revisit why human intelligence is key to making AI work in your organisation.

A world of great people – Capita South Africa

In our latest edition of Intelligence, we take a look at each of our offshore locations and the excellent service they provide on behalf of our clients. Capita South Africa is the youngest of our offshore locations, delighting clients since 2012 with the warmth, empathy and eagerness of its people. Read on to find out more.

Moving at pace to support a Financial Services client

In our latest edition of Intelligence, ‘When Great People Do Great Things’, we celebrate the ways in which the actions of individuals have brought value to our clients and their end customers. One of these examples is when we helped a new Financial Services client to recruit, train and implement a dedicated complaints team within only a few weeks.

Capita receives multiple accolades at the 2018 CCA Excellence Awards

Capita Customer Management triumphed at last night’s CCA Excellence Awards, winning in two categories and receiving a Global Standard Achievement Gold award for our BBC Audience Services partnership.


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