News & blog

Read about the latest news from Capita Customer Management and Capita Group and search for interesting and thought-provoking reads with our blogs.

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Event data – engaging with your customers at the right time

How can ‘life event’ data be used to take the customer experience to the next level? This question is tackled in an upcoming series of webinars ran by GBG and featuring an expert panel, including Voice Group’s Director of Strategy James Ratcliffe.

Why cultural diversity matters

Ricky Alfred, our Head of Corporate Social Responsibility, reflects on the importance of cultural diversity in business.

Celebrating Capita and Plusnet’s truly transformational partnership

The July edition of Business Review Europe highlights the transformational partnership between Capita Customer Management and Plusnet.

From passive to proactive

On Tuesday June 27th, Capita’s fourth Innovation Breakfast saw a table of experts convened to explore the opportunities for generating more value – and extra revenue - from the customer experience.

Customers and the water industry: how the next decade will unfold

On Weds 14th June, representatives from the UK water industry gathered at The Crystal on Royal Victoria Dock, London to attend Capita’s first ever Water Industry Event 2017. With Ofwat (the Water Services Regulation Authority) preparing to kick-start the consultation process for the pricing period 2020-25 next month, the timing couldn’t have been more perfect.

DIY is good, but not for every customer

Self-serve has become popular with customers and offers huge advantages, but it doesn’t hold all the answers, says Simon Hunt, Director of Products and Solutions for Capita Customer Management.


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Why cultural diversity matters

by Capita Customer Management 13/07/2017

5 minute read

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