Find out how we can partner together
We know that today’s marketplace wants a customer management partner, not just another supplier. A partner who will put their experience to work in driving your costs down, a partner who can drive your revenue up too – and a partner who will commit to transforming your end customer experience. That’s who we are. That’s what we do.
@CapitaCustMgt
85% of the population own a smartphone - companies need to adapt their #CX practises to target the devices in the p… https://t.co/DiSJ7JxkSQ
Which skills do we look for in #SuperAgents? Find out in our #Q&A with Matt Doyle, Senior Candidate Generation Mana… https://t.co/vLTNzc4Clw
Automation offers significant opportunities for the industry, but enhancing agent expertise to ensure that they are… https://t.co/NwMKyccKvM
Conundrum time! How do companies embrace #AI innovation to improve #CEM but ensure no technophobes are put off by t… https://t.co/loBtogU7kJ
Are video interviews the best way to find the #talent you need? Jump to p.10 of our latest Intelligence report to f… https://t.co/4tjtOHK6j4
Our M&S partnership has been nominated for the @GSA_UK Global Awards! 🎉 Thank you to all our #hardworking teams who… https://t.co/IDCETDoASD
Get on your bikes! It’s #BikeToWorkDay 🚴 A healthy workforce is a happy workforce, and happy staff = happy customer… https://t.co/doTLzWLrji
#EnhancedAgents will play an important role in the contact centre of the #future – Karen Brough shares her expertis… https://t.co/VO0W7PyQ5x
#AI will never replace human interaction, but does add value to customer experience: https://t.co/TWO3yYWdHV #CX… https://t.co/MQMNiQcDyA
Consumer spending is up but retail spending is down. Is investing in #omnichannel customer experiences the solution… https://t.co/wVRXeSfjtO
“2017 saw our best performing year ever in our 14 year relationship” – Fiona Gerhard, #RSPCA Head of Inspector Serv… https://t.co/ZoH2aDeGh6
Fast, empathetic and consistently delivering excellent #CustomerService. These are just some of the reasons why… https://t.co/jkp1pVdEsV
We have a strong focus here at Capita on our peoples’ #wellbeing. Check out Ricky Alfred’s top #EmployeeHealth tips… https://t.co/cealmyXWDk
RT @LeedsMind: @CapitaCustMgt Leeds are celebrating Mental Health Awareness Week and supporting Leeds Mind. Today the team were s… https://t.co/OOzCTZmJz3
Best #CX? It comes down to AI vs Super Agents. Rich Elwell shares his expert opinion on what the contact centre of… https://t.co/jEwHqHwUKL
Happy employees come from happy work environments. Spruce up your #ContactCentre culture with these tips from… https://t.co/cvu07pdvCt
The pressures of #CustomerService call handling are increasing. How do you make sure your agents are ready? Read Ka… https://t.co/YekoRlgTKI
Today’s #YoungPeople are the customer management stars of tomorrow - this was our thinking behind our recent partne… https://t.co/hGg7pfunFf
We always ensure our agents are trained in the skills they need. @callcentrehelp share their list of the key skills… https://t.co/A67BFVTETs
Will technology ever be able to master #ConversationalTone? No substitution for #PeoplePower argues Sally Earnshaw… https://t.co/km2Ul5yYx6
