Connecting you to smarter contact centre delivery

Capita and Amazon Connect have partnered to deliver the best in cloud-based contact centre platforms.

Our guarantees

Find out how we can partner together

Capita Customer Management are the UK’s leading provider of outsourced customer management services. We have more than 100 million customer conversations every year, on every channel, across the globe. We know that today’s marketplace wants a customer management partner, not just another supplier. A partner who will put their experience to work in driving your costs down, a partner who can drive your revenue up too – and a partner who will commit to transforming your end customer experience. That’s who we are. That’s what we do.

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Our clients

We partner with clients across both the public and private sector. Here are a few of the big UK brands we work on behalf of.

British Gas
Debenhams
Legal aid agency
Marks & spencers
Molson coors
National Trust
Npower
o2
RSPCA
Samsung
Southern water
Tesco mobile
Thames water
3
TradeUK
Volkswagen
William Hill

News & blog

International Men’s Day 2019 – leading by example

by Capita Customer Management 19/11/2019

2 minute read

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Aimie Chapple joins Capita Customer Management

by Capita Customer Management 31/10/2019

2 minute read

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Capita extends National Trust contract

by Capita Customer Management 24/10/2019

2 minute read

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Read the news & blog