Industry Recognition

Capita is accredited with the CCA Global Standard across all of its sites in the UK and India. The CCA is the professional body for customer contact, which encourages the promotion of best practice and professional standards in the contact centre industry. Capita also holds the Public Sector Customer Service Excellence Accreditation and ISO27001 Security Standard.

2012 highlights:

• Credit Today Awards 2012 - Finalist of 'Consumer Credit Team of the Year'
• Credit Today Awards 2012 - Finalist of 'Commercial Collector of the Year'
• Credit Today Awards 2012 - Finalist of 'Consumer Collector of the Year'

2011 highlights:

• National Sales Awards 2011 - Finalist of 'Sales Support Team of the Year' and 'Telephone Sales Executive of the Year'
• Credit Today Awards 2011 - Winner of 'Consumer Collector of the Year'
• CCA Excellence Awards 2011 - Finalist in 'Most Effective Training Programme'
• European Call Centre and Customer Service Awards - Finalist in 'Best Outsourcing Partnership' and 'Senior Manager of the Year'
• Customer Service Training Awards 2011 - Finalist in 'Training Professional of the Year - Contact Centres'

2010 highlights:

• CCA Global Service Excellence Awards - Winner of 'Best Outsourcing Partnership'

• CCA Global Service Excellence Awards - Highly commended for 'Contact Centre Team of the Year Business to Consumer'

• National Sales Awards - Winner of 'Best Telephone Sales Team of the Year'

• Professional Planning Forum - Winner of the Contact Centre Innovation award for Outbound
  
  
• Professional Planning Forum - Winner of the Contact Centre Innovation award for Quality and Performance Management