Offshore Outsourcing

We have offshore contact centres in India.  Our centres operate 24 Offshore close uphours a day providing extended working hours and flexibility for both customer service and back office operations.  We have a dual UK and Indian management team to make sure our clients are always kept in the loop.

Our offshore facility offers the following benefits:

  • Cost savings without risks to your brand
  • Multi site Customer Contact Association Global Standard certification
  • Industry leading levels of customer service
  • High quality workforce from a large graduate recruitment pool
  • Guaranteed security

We also have an offshore centre in Krakow, Poland which provides the following benefits:

  • Lower costs than the UK
  • A Highly educated workforce
  • Multilingual services
  • Proximity and ease of access for the UK
  • Knowledge of EU regulations

Contact us

Considering Outsourcing?

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Case studies

We provide solutions for over 40 clients from the private and public sector so we have some great stories to tell.

Read all our case studies

"The 'can do' attitude which Capita displays ensures both high quality calls and customer satisfaction"
DWP