Services

We have been managing customers from our large-scale multi-channel contact centres for over 40 years. Our experience enables us to take care of our clients' customers more efficiently and cost effectively than is possible in-house.

Below are some examples of what we do for our clients:

• Handle over 60million customer contacts every year
• Through incentives and promotions save 10,000 customers a month who would otherwise cancel their contracts
• Make 8million sales calls generating over £350million in revenue every year
• Manage over 6million customer payments and collect over £250million in late payments

We offer our services from a range of locations:

• The UK (onshore)
• India and Poland (offshore)
• A combination of the UK and Offshore (multishoring)
• Your site (insourcing)

One size doesn't fit all; each organisation has different objectives so our solutions are bespoke to suit each client. We believe this is the only way to deliver real business benefits to our clients.

To take a closer look at our services in more detail, use the links on the left.