Utilities

The customer service experience is central in differentiating companies in the utilities sector from the competition. In no other industry are products and services so similar, so delivering above customer expectations can make you stand out above the crowd.

Responding to customers quickly and efficiently is crucial, as is getting it right first time.

Our exceptional outsourcing services include:

>         Customer service
>         Sales
>         Debt collections
>         Back office solutions
>         Payment processing

Outsourcing to Capita means you can cut costs so you don't have to drive your prices up, but still significantly improve the level of service your customers receive.

We were highly commended at the CCA Excellence Awards, 2010 for the extremely successful British Gas operation 'Contact Centre Team of the Year - B2C'.