Travel

Ongoing pressures of the economic slowdown and tough competition means that travel organisations are choosing business process outsourcing for the efficiencies and cost benefits this can achieve.

Travel agencies are becoming increasingly web based; however direct customer contact including through phone, email and SMS is still vital to help convert sales, handle queries or provide information. Capita's multichannel outsourcing solutions support your customers through their channel of choice, maintaining quality and brand value while delivering cost effective customer contact. 

"In Capita bmi have discovered a company that delivers on service, value and flexibility."  (Sanjay Parmar, Outsource Relationship Manager, bmi)