Retail

Shopping habits continue to change; the growth of online sales ordering is testimony to this. A multi channel approach to customer contact is key to success in the sector. Our investment in technology means we can provide a platform to manage multi-channel contact such as outbound customer service, text chat and online support.

Capita focuses on maintaining customer confidence in your brand and enhancing customer experience through great contact centre and back office services.  We provide a range of sales, customer enquiries and debt collections services for large retail brands including Next Directory, and Freeman Grattan Holdings.

Our success in the retail sector has been recognised as we were awarded the winners of 'Telephone Sales Team of the Year' at the National Sales Awards in 2010.  The team were recognised for the outbound b2c sales work they undertake on behalf a leading home shopping organisation.