Charities

Raising awareness, money and making a difference are key aims of all charities.  The public are inundated with requests to give to charity. If they choose to give they want the assurance that the charity is efficient and that a large percentage of their donation makes it to the end cause. 

Capita's investment in its call centre services, people and state-of-the-art technology means efficiency and savings can easily be achieved.  

We can support your organisation by:

>         Taking donation and helpline calls through your contact centre
>         Processing payments through our back office solution
>         Data analysis to target potential donors
>         Fulfilling mailings to these prospects with our document management services. 

The RSPCA have seen major impact in their operations since outsourcing their national emergency helpline to Capita. 

"The project has developed into a bespoke National Control Centre that the RSPCA and Capita can be proud of."  (Tim Minty, RSPCA Superintendent)