<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rssdatehelper="urn:rssdatehelper"><channel><title>Ventura News Feed</title><link>http://www.capitacustomermanagement.co.uk</link><pubDate>2011-01-11T00:00:00</pubDate><generator>umbraco</generator><description>All the latest news and goings on from ventura.</description><language>en</language><item><title>Customer Management Division of Capita win prestigious communications award</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/customer-management-division-of-capita-win-prestigious-communications-award</link><pubDate>Thu, 08 Dec 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/customer-management-division-of-capita-win-prestigious-communications-award</guid><content:encoded><![CDATA[ The Communication Team in the Customer Management Division of Capita have beaten 71 competitors to win a silver award at the 'CIPR Yorkshire and Lincolnshire PRide awards 2011'.

]]></content:encoded></item><item><title>Contact centre support for BBC Children in Need </title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/contact-centre-support-for-bbc-children-in-need-</link><pubDate>Mon, 21 Nov 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/contact-centre-support-for-bbc-children-in-need-</guid><content:encoded><![CDATA[ On the evening of 18th November 2011, Ventura, part of the Capita Group did its bit for BBC Children in Need for the tenth consecutive year, handing its contact centre over to Pudsey Bear and the annual charity night. 
]]></content:encoded></item><item><title>Research by Capita and ContactBabel shows customer contact is becoming more complex </title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/research-by-capita-and-contactbabel-shows-customer-contact-is-becoming-more-complex-</link><pubDate>Thu, 20 Oct 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/research-by-capita-and-contactbabel-shows-customer-contact-is-becoming-more-complex-</guid><content:encoded><![CDATA[ If you thought the emergence of new customer contact channels would simplify your customer service approach, you could be wrong. Findings from a recent study by Ventura, part of Capita Group, and ContactBabel, leading contact centre analysts, suggest that as new and exciting channels become more prevalent, the old faithfuls such as phone, email and letter are still very much in use. For businesses this means becoming even more adept at managing a greater number of channels.]]></content:encoded></item><item><title>Shortlist success at National Sales Awards 2011</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/shortlist-success-at-national-sales-awards-2011</link><pubDate>Fri, 23 Sep 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/shortlist-success-at-national-sales-awards-2011</guid><content:encoded><![CDATA[ Ventura, part of the Capita Group celebrated success this month when it was announced they had been shortlisted in two categories at this year’s National Sales Awards.  Categories include Telephones Sales Executive of the Year and Sales Support Team of the Year.]]></content:encoded></item><item><title>Capita to acquire Vertex's private sector division</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-to-acquire-vertex's-private-sector-division</link><pubDate>Mon, 19 Sep 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-to-acquire-vertex's-private-sector-division</guid><content:encoded><![CDATA[ The Capita Group Plc (‘Capita’) has today agreed to acquire the private sector division of Vertex (‘Vertex Private Sector’) for a cash consideration of  £40.5m on a cash free, debt free basis. The acquisition will enhance Capita’s existing customer services capabilities, following the acquisition of customer contact centre specialist, Ventura, earlier this year. ]]></content:encoded></item><item><title>Shortlisted at Credit Today Utilities and Telecoms Awards 2011</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/shortlisted-at-credit-today-utilities-and-telecoms-awards-2011</link><pubDate>Tue, 09 Aug 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/shortlisted-at-credit-today-utilities-and-telecoms-awards-2011</guid><content:encoded><![CDATA[ Ventura, part of the Capita Group, has been shortlisted in the Telecoms Team of the Year category at the Credit Today utilities and telecoms awards 2011.]]></content:encoded></item><item><title>Ventura shortlisted for Most Effective Training Programme in the CCA Excellence Awards 2011</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/ventura-shortlisted-for-most-effective-training-programme-in-the-cca-excellence-awards-2011</link><pubDate>Fri, 22 Jul 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/ventura-shortlisted-for-most-effective-training-programme-in-the-cca-excellence-awards-2011</guid><content:encoded><![CDATA[ Ventura, part of the Capita Group, has been shortlisted in the CCA Excellence Awards 2011 in the following category:

Most Effective Training Programme
]]></content:encoded></item><item><title>Ventura shortlisted for Best Outsourcing Partnership and Senior Manager of the Year awards</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/ventura-shortlisted-for-best-outsourcing-partnership-and-senior-manager-of-the-year-awards</link><pubDate>Fri, 22 Jul 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/ventura-shortlisted-for-best-outsourcing-partnership-and-senior-manager-of-the-year-awards</guid><content:encoded><![CDATA[ Ventura, part of the Capita Group, has been shortlisted in the European Call Centre and Customer Service Awards 2011 in the following categories:

Best Outsourcing Partnership
Senior Manager of the Year
]]></content:encoded></item><item><title>Capita acquires customer contact centre specialists Ventura</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-acquires-customer-contact-centre-specialists-ventura</link><pubDate>Fri, 01 Jul 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-acquires-customer-contact-centre-specialists-ventura</guid><content:encoded><![CDATA[ The Capita Group Plc (‘Capita’) announces today that it has acquired Ventura, a customer contact specialist for a cash consideration of £65 million on a cash-free, debt-free basis. ]]></content:encoded></item><item><title>Ventura reaches the shortlist at the Customer Service Training Awards</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/ventura-reaches-the-shortlist-at-the-customer-service-training-awards</link><pubDate>Wed, 22 Jun 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/ventura-reaches-the-shortlist-at-the-customer-service-training-awards</guid><content:encoded><![CDATA[ It was announced last month that Ventura had been shortlisted at the Customer Service Training awards.]]></content:encoded></item></channel></rss>
