<?xml version="1.0" encoding="UTF-8"?><rss version="2.0" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:wfw="http://wellformedweb.org/CommentAPI/" xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:rssdatehelper="urn:rssdatehelper"><channel><title>Ventura News Feed</title><link>http://www.capitacustomermanagement.co.uk</link><pubDate>2012-02-09T00:00:00</pubDate><generator>umbraco</generator><description>All the latest news and goings on from ventura.</description><language>en</language><item><title>Capita is lead sponsor of the Henley Centre for Customer Management </title><link>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-is-lead-sponsor-of-the-henley-centre-for-customer-management-</link><pubDate>Wed, 02 May 2012 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-is-lead-sponsor-of-the-henley-centre-for-customer-management-</guid><content:encoded><![CDATA[ Capita today announces that it is the lead sponsor of the Henley Centre for Customer Management. The centre, under the directorship of Professor Moira Clark, brings together business practitioners, industry thought-leaders and experts/ academics to help organisations tackle today's business challenges through a programme of workshops and research projects.]]></content:encoded></item><item><title>Capita reaches shortlist at Credit Today Awards 2012</title><link>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-reaches-shortlist-at-credit-today-awards-2012</link><pubDate>Tue, 03 Apr 2012 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-reaches-shortlist-at-credit-today-awards-2012</guid><content:encoded><![CDATA[ The Customer Management team at Capita’s Cardiff and Leeds sites have been shortlisted for three awards for their debt collection work at this year’s Credit Today Awards.]]></content:encoded></item><item><title>Capita goes the extra mile for Sport Relief</title><link>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-goes-the-extra-mile-for-sport-relief</link><pubDate>Wed, 28 Mar 2012 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-goes-the-extra-mile-for-sport-relief</guid><content:encoded><![CDATA[ On the evening of Friday 23rd March, Capita showed its support for Sport Relief 2012 as it handed over one of its customer management contact centres to the charity to receive donation calls for the night.]]></content:encoded></item><item><title>Mayor of Rotherham visits Capita</title><link>http://www.capitacustomermanagement.co.uk/news/2012-news/mayor-of-rotherham-visits-capita</link><pubDate>Thu, 09 Feb 2012 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2012-news/mayor-of-rotherham-visits-capita</guid><content:encoded><![CDATA[ The Mayor of Rotherham, Councillor Shaun Wright JP was given the opportunity to visit one of the region’s largest employers this week as he took a tour of Capita’s Dearne Valley customer management contact centre site in Rotherham. ]]></content:encoded></item><item><title>Capita and O2 give a helping hand to local school </title><link>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-and-o2-give-a-helping-hand-to-local-school-</link><pubDate>Sat, 04 Feb 2012 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2012-news/capita-and-o2-give-a-helping-hand-to-local-school-</guid><content:encoded><![CDATA[ A team from one of the region’s largest employers, Capita, and its client, O2, got its hands dirty this week. Employees from the two businesses swapped telephones for spades as they rolled up their sleeves to support local school Swinton Fitzwilliam Primary.]]></content:encoded></item><item><title>Capita wins prestigious communications award</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-wins-prestigious-communications-award</link><pubDate>Thu, 08 Dec 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-wins-prestigious-communications-award</guid><content:encoded><![CDATA[ The Communication Team in Capita, the leading supplier of customer management services have beaten 71 competitors to win a silver award at the 'CIPR Yorkshire and Lincolnshire PRide awards 2011'.

]]></content:encoded></item><item><title>Contact centre support for BBC Children in Need </title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/contact-centre-support-for-bbc-children-in-need-</link><pubDate>Mon, 21 Nov 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/contact-centre-support-for-bbc-children-in-need-</guid><content:encoded><![CDATA[ On the evening of 18th November 2011, Ventura, part of the Capita Group did its bit for BBC Children in Need for the tenth consecutive year, handing its contact centre over to Pudsey Bear and the annual charity night. 
]]></content:encoded></item><item><title>Research by Capita and ContactBabel shows customer contact is becoming more complex </title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/research-by-capita-and-contactbabel-shows-customer-contact-is-becoming-more-complex-</link><pubDate>Thu, 20 Oct 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/research-by-capita-and-contactbabel-shows-customer-contact-is-becoming-more-complex-</guid><content:encoded><![CDATA[ If you thought the emergence of new customer contact channels would simplify your customer service approach, you could be wrong. Findings from a recent study by Ventura, part of Capita Group, and ContactBabel, leading contact centre analysts, suggest that as new and exciting channels become more prevalent, the old faithfuls such as phone, email and letter are still very much in use. For businesses this means becoming even more adept at managing a greater number of channels.]]></content:encoded></item><item><title>Shortlist success at National Sales Awards 2011</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/shortlist-success-at-national-sales-awards-2011</link><pubDate>Fri, 23 Sep 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/shortlist-success-at-national-sales-awards-2011</guid><content:encoded><![CDATA[ Ventura, part of the Capita Group celebrated success this month when it was announced they had been shortlisted in two categories at this year’s National Sales Awards.  Categories include Telephones Sales Executive of the Year and Sales Support Team of the Year.]]></content:encoded></item><item><title>Capita to acquire Vertex's private sector division</title><link>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-to-acquire-vertex's-private-sector-division</link><pubDate>Mon, 19 Sep 2011 00:00:00 GMT</pubDate><guid>http://www.capitacustomermanagement.co.uk/news/2011-news-/capita-to-acquire-vertex's-private-sector-division</guid><content:encoded><![CDATA[ The Capita Group Plc (‘Capita’) has today agreed to acquire the private sector division of Vertex (‘Vertex Private Sector’) for a cash consideration of  £40.5m on a cash free, debt free basis. The acquisition will enhance Capita’s existing customer services capabilities, following the acquisition of customer contact centre specialist, Ventura, earlier this year. ]]></content:encoded></item></channel></rss>
