Capita is lead sponsor of the Henley Centre for Customer
Capita today announces that it is the lead sponsor of the Henley
Centre for Customer Management. The centre, under the directorship
of Professor Moira Clark, brings together business practitioners,
industry thought-leaders and experts/ academics to help
organisations tackle today's business challenges through a
programme of workshops and research projects.
The sponsorship will enable both Capita and its clients to
access insight and thought leadership based on a comprehensive
qualitative and quantitative research programme, steered by
members' requirements. The research output will help to shape many
aspects of Capita's business enhancing innovative customer
experience services and solutions.
The article 'Customer Service in 2015' published in Call Centre
Focus and written by Capita's Propositions and Marketing Director,
Philip Michell was supported by Moira Clarke and The Henley Centre
for Customer Management's forward thinking research and looks at
the future of customer service.
For more information, please contact:
Tel: 0845 330 9030
Tel: 0845 330 9030
Capita press office
Tel: 0207 654 2152 or 020 7654 2399 (out of hours)
Notes to editors
About The Henley Centre for Customer
The primary goal of the Henley Centre for Customer Management is
to promote Customer Focus and Service Excellence best practice. It
does this by observing practice in leading companies and
synthesising this into useful knowledge that helps members to
improve their own Customer Management and Customer Service plans
and implementations. This aligns with the aim of Henley Business
School to deliver high quality contributions to thought leadership,
through research into the management of organisations.
Capita plc is the UK's leading provider of BPO
and integrated professional support service solutions. With 46,500
people at more than 350 sites, including 68 business centres across
the UK, Europe and India, the Group uses its expertise,
infrastructure and scale benefits to transform its clients'
services, driving down costs and adding value. Capita is quoted on
the London Stock Exchange (CPI.L), and is a constituent of the FTSE
100 with 2011 turnover of £2.9 billion and profit before tax of
£385 million. Further information on Capita plc can be found at: www.capita.co.uk.
Its customer management division has the scale and capability to
transform customer experiences and back office processes to ensure
efficient and successful interactions.
It delivers a range of services including multi-channel customer
service and support, sales and customer acquisition, debt
collection, customer retentions and revenue growth and technical
support. It provides services to a wide range of B2C and B2B
organisations across a range of sectors, including Next, O2,
British Gas, National Trust, Google, DWP and Severn Trent
Working with Capita can provide businesses with:
- Instant access to its capacity and technology
- An effective mechanism to managing the cost of investing in
- A true partner who will look after clients' brands and
- Innovation and a commitment to shared investment in mutual
- Operational flexibility to meet clients changing demand
Further information on Capita plc can be found at: www.capita.co.uk