2011 News Articles
Here are the news articles for 2011.
Capita wins prestigious communications award
08 December 2011
The Communication Team in Capita, the leading supplier of customer management services have beaten 71 competitors to win a silver award at the 'CIPR Yorkshire and Lincolnshire PRide awards 2011'.
Contact centre support for BBC Children in Need
21 November 2011
On the evening of 18th November 2011, Ventura, part of the Capita Group did its bit for BBC Children in Need for the tenth consecutive year, handing its contact centre over to Pudsey Bear and the annual charity night.
Research by Capita and ContactBabel shows customer contact is becoming more complex
20 October 2011
If you thought the emergence of new customer contact channels would simplify your customer service approach, you could be wrong. Findings from a recent study by Ventura, part of Capita Group, and ContactBabel, leading contact centre analysts, suggest that as new and exciting channels become more prevalent, the old faithfuls such as phone, email and letter are still very much in use. For businesses this means becoming even more adept at managing a greater number of channels.
Shortlist success at National Sales Awards 2011
23 September 2011
Ventura, part of the Capita Group celebrated success this month when it was announced they had been shortlisted in two categories at this year’s National Sales Awards. Categories include Telephones Sales Executive of the Year and Sales Support Team of the Year.
Capita to acquire Vertex's private sector division
19 September 2011
The Capita Group Plc (‘Capita’) has today agreed to acquire the private sector division of Vertex (‘Vertex Private Sector’) for a cash consideration of £40.5m on a cash free, debt free basis. The acquisition will enhance Capita’s existing customer services capabilities, following the acquisition of customer contact centre specialist, Ventura, earlier this year.