Double accolade for Ventura in 2010 Contact Centre Innovation Awards

It was announced this month that Ventura had been recognised as a finalist for it's innovations in Outbound services and Speech Analytics in the 2010 Professional Planning Forum Contact Centre Innovation Awards.

 Ventura's speech analytics innovation saves over £1.3m annually, by using automated analysis of customer calls that would be lost in a traditional quality management approach.   Their outbound innovation has increased right-party connects by 40% and conversion by 20%, through pioneering demographic dialling for clients.

 Contact centres have come a long way in the last ten years. The Contact Centre Innovation Awards are a show-case for organisations that are leading the way in making their contact centre operations great places to work and to contact. These prestigious awards celebrate the achievements of the industry's innovators and offer a benchmark within the industry.

 Winners will be announced at the Contact Centre Planning conference in April.