Tesco Bank Case Study

Insurance sales & credit card activation

What do we do?

Tesco Bank outsources new credit card activation and the sale of insurance products and balance transfers to Capita.

What services do we provide?

From one of our UK based contact centres we provide a range of customer management services, including:

Customer Management

• Incoming calls from consumers to activate new credit cards
• PPI insurance sales
• CPP Insurance sales
• IPA Insurance sales
• Balance transfers from other credit card
• Ad hoc outbound sales campaigns

What are the benefits?

• Our contact centre services and systems generate a significant amount of revenue for our client
• We have built an automated sales system for our Tesco Bank contact centre, designed to identify and profile customers most likely to buy in order to maximise sales opportunities through skills-based routing

Strict compliance and FSA regulated advisors each year 

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