Capita worked with the RSPCA to consolidate 11 regional contact
centres into one UK National Control Centre. Capita now
manages all existing activity delivering high levels of service to
RSPCA stakeholders and customers. The nature of the RSPCA's
service means the centre needs to be open 24 hours a day, 365 days
a year. This is managed by Capita's flexible working
environment. The single centre controls all aspects of the
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