We"ve created a suite of tools and systems based on sound knowledge and experience, which enables us to keep our promise to our people. We call them 'elements'. These elements are woven into every aspect of life here - you'll hear about them the very first time you meet us and those same elements will guide you through your career with us.
There are six elements; welcome matters, performance matters, wellbeing matters, reward matters, career matters and opinion matters. Without these elements, life at Capita would be very different.
Prev /
-
- – Recruitment campaigns that bring to life the attributes we are
looking for - – Information about what you can expect from us
- – Learn more about us, who we are and what we have to offer
at our job fairs and open days - – A selection process to test your skills and see how you'll fit
with us and how we'll fit with you! - – Welcome Pack telling you everything you need to know about
us before you join - – Regular contact from your line manager before you start
- – A structured checklist for you and your manager to give you
the support you need to get up and running quickly - – Online portal to access information in the early days
- – A welcome event to tell you about our vision, priorities and values
- – A full induction so you have the tools, knowledge and systems
to do your job well - – Opportunities to tell us how are you finding life with us
- – Recruitment campaigns that bring to life the attributes we are
-
- – An online system to keep track of your performance
- – Surveys with our clients so we always know how they feel
about the job we're doing - – A Customer complaints handling process
- – All our managers know how they're expected to behave and
how they should be treating people - – Personal development planning that’s personal to you and
supports your progression and development - – Monthly 1:1's with your manager to review your performance,
so you can track how you are doing in your role - – Loads of opportunities to share best practice with your colleagues
-
- – A competitive salary
- – 30 days holiday (which includes any public holiday which you
are not required to work) - – Incentives based on performance
- – Great training
- – Our pension scheme
- – A wide range of discounts on many products and services
- – Access to our SAYE Share scheme
- – Childcare vouchers
- – Interest free season ticket loans
- – Cycle2Work scheme
-
- – An annual colleague survey to share your views
- – 'spark' your daily briefing session
- – 'com' your own online space to keep up to date
- – 'pop' your instant messaging service
- – 'Connect' colleagues chosen by you to represent you
- – Range of colleague magazines, newsletters and bulletins
- – Regular feedback forums, sessions and events
- – Lots of opportunities to vote, share your opinions and
have your say
-
- – A development plan that's personal to you and supports
your progression - – Ongoing development and training to support you in your role
- – Training activities to develop your career with us
- – Library of resources for everyone
- – Qualifications and sponsorship opportunities
- – Coaching to make sure you are guided and supported
- – A development plan that's personal to you and supports
-
- – Complimentary eye care tests on site
- – Access to onsite gyms/subsidised gym and discounted
gym memberships - – A referral service for occupational health
- – Mental health training for managers across the business
- – Complimentary flu vaccines
- – Cyber cafes
- – On-site restaurants
- – Childcare support
- – Free shuttle buses
- – Subsidised travel
- – Shift swaps so you can balance your home and work needs
- – Trained first aiders
- – Connect service
- – HR Direct support to managers
- – 1:1's with line manager
- – Break out areas
- – Smoking cessation
Job of the week
-
Customer Service Inbound – Dearne Valley
– Part Time Lates - £14,363.51 based on 37.5 hours
-
Customer Service Inbound – Leeds (Hepworth House)
– Part Time - £14363.51 based upon 37.5 hours
-
Customer Service Inbound – Leeds (Hepworth House)
– 14637.94 based on 37.5 hours a week
-
Customer Service Inbound – Dearne Valley
– Working for one of our prestigious clients, BMW UK
Want to work in our contact centre?
We have a number of roles available at Capita Customer Management and we'd like to tell you a bit more about them.
Our Colleagues
Our people matter - they are at the heart of everything we do. It's our people that have made us the success we are today.