UK's leading outsourcing company - Capita Customer Management

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We provide an outstanding service, managing customers on behalf of a range of clients. Our impressive list includes clients from a number of different sectors including financial services, charities, the public sector, technology and media, telecoms, utilities, transport and logistics, automotive and travel. We are industry experts which makes us "the" choice for clients looking to outsource their customer services management, debt management, document and payment management or sales and specialist services.

In 2006 Volkswagen Group outsourced its Customer Services Centre to Capita for the Group's five brands: Audi, SEAT, Skoda, Volkswagen Passenger Cars and Volkswagen Commercial Vehicles. Today the Customer Services Centre provides core services including enquiry management including brochure fulfilment, customer service, case management, retailer support, parts enquiries and technical support.

Volkswagen Group
Capita and O2 have worked in partnership since 1992 growing considerably since inception. We deliver multiple skill sets across O2's mobile, broadband, and home phone product range. Throughout the 19 year partnership, we have demonstrated our capacity and capability to support O2 business plans with a proven low risk transition. We provide a wide range of services across the customer lifecycle including both consumer and business customer service & support, customer retentions and upgrades.

O2
Since inception in early 2009, the service we provide T-Mobile has grown considerably. The dedicated T-Mobile operation based in the UK carries out a range of services including customer service and support, debt collection and back office administration.

T-Mobile
Capita have been working in partnership with British Gas for nine years. From a multi-channel contact centre in the UK we provide customer service & support and sales & customer acquisition.

British Gas
Capita provides a multi-shore solution delivering cost savings whilst maintaining a high standard of customer service. Our offshore India team provide multichannel customer service & support, helpdesk and sales & customer acquisition. Our onshore UK team also provide customer support and multilingual booking services.

BMI - British Midland International
Capita is a Certified Google AdWords Partner, delivering services for the world's largest search engine company.

Google
Capita and Orange have been working together since 2001. Originally Freeserve then Wanadoo, Capita have worked with Orange to deliver continuous service through their years of change. Capita more than doubled the size of their Orange contact centre operation over a very short period to meet demand, multi-skilling teams to provide greater flexibility. We now provide technical support, sales, customer acquisition, customer retention, revenue growth and customer service & support.

Orange
Capita partnered the Department for Work and Pensions to launch the new Pension Credit Application Line in 2003 which has evolved significantly over time. From one of our large scale contact centres in the UK a national shared management team delivers customer service and support.

DWP - Department for Work and Pensions
NRAM is one of Capita's longest standing clients, outsourcing the administration, customer service and collections strategies for unsecured loans to Capita. From one of our large scale contact centres in the UK, we provide NRAM with a broad range of services including debt collection, customer service & support and document management.

NRAM
Capita provides an insourcing solution with Capita employees on GMAC's site delivering GMAC's collections services. Capita is involved in day-to-day decision making and takes an active role in all operational meetings. Capita and GMAC share goals and objectives and together develop supporting strategies for each of them. In a fully FSA authorised environment we provide debt collection and customer service & support.

GMAC Financial Services
Capita worked with the RSPCA to consolidate 11 regional contact centres into one UK National Control Centre. Capita now manages all existing activity delivering high levels of service to RSPCA stakeholders and customers. The nature of the RSPCA's service means the centre needs to be open 24 hours a day, 365 days a year. This is managed by Capita's flexible working environment. The single centre controls all aspects of the RSPCA service.

RSPCA
Capita provides Next Directory with an offshore contact centre in India. Next Directory moved to Capita's dedicated contact centre in 2005 which now has hundreds of agents managing thousands of customer calls and customer administration each month. The contact centre manages multiple services including customer services & support, sales & customer acquisition, debt collection and back office processing.

Next Directory
Capita provides and manages a national contact centre to deal with all UK citizen enquiries for Child Maintenance Options. We provide impartial information and advice to help parents make an informed choice about child maintenance. This supports the Commission's objective to increase the number of effective child maintenance agreements in place for children who live apart from one or both of their parents. We provide customer service & support through a variety of contact channels.

Child Maintenance Options
Honours Student Loans manages the administration of student loans for customers of Honours Trustees Ltd in the UK. It has outsourced its Customer Service Helpline and its arrears payment process to Capita for over eight years. We provide customer services & support and debt collection.

Honours Student Loans