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Customer Service Outbound
Leeds (Leeds Valley Park)
Full Time - £14363.51 based on 37.5 hours plus incentives
12:00PM - 20:00PM Mon - Fri
Customer Service Outbound - Knowledge matters
It's a matter of being a great communicator, resilient and self motivated - someone who gets a kick from solving problems quickly and effectively. You'll be calling existing customers, dealing with any issues they may have reported, helping to improve their service and experience and informing them of the latest offers. You'll be professional and concise with a keen eye for detail but remain approachable, friendly and understanding every step of the way. You will listen to the needs of your customers, solve their problems, steer them in the direction of products and offers which are right up their street.
Working for one of our Telecommunication clients, you will be responsible for offering a great customer experience in a fun, target driven environment.
You will be part of a great team, you will need to have a passion for delivering great customer service, the right attitude, excellent communication skills and a commitment to helping people. Good PC Skills are a must for this role.
We deliver outbound telephone calls for new and existing customers making the customer experience a number one priority whilst at the same retaining/securing customers, dealing with complaints and up-selling products/services whilst working towards achieving set sales targets.
Our jobs in Leeds Valley park are a 10 minute drive south of Leeds City Centre, home to the Volkswagen Group and T.Mobile. Our newest contact centre is situated close to the M1/M621. We offer colleagues the opportunity to sign up to our car share scheme and there are excellent public transport links from across Yorkshire. Colleagues also have access to an on-site cafe serving hot and cold food.
Our comprehensive induction programme will help you to enhance your current skills as well as providing you with the tools and the confidence to be successful in this role.
Capita Customer Management Limited is part of Capita plc. Applicants will be required to register with us.