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Customer Service Outbound
Enthusiasm for sales
12:00PM - 20:00PM Mon - Thur, 10:00AM - 18:00PM Fri
Customer Service Outbound - Knowledge matters
It's a matter of being a great communicator, resilient and self motivated - someone who gets a kick from solving problems quickly and effectively. You'll be calling existing customers, dealing with any issues they may have reported, helping to improve their service and experience and informing them of the latest offers. You'll be professional and concise with a keen eye for detail but remain approachable, friendly and understanding every step of the way. You will listen to the needs of your customers, solve their problems, steer them in the direction of products and offers which are right up their street.
Working for one of our Telecommunication clients, you will be responsible for offering a great customer experience in a fun, target driven environment.
You will be part of a great team, you will need to have a passion for delivering great customer service, the right attitude, excellent communication skills and a commitment to helping people. Good PC Skills are a must for this role.
We deliver outbound telephone calls for new and existing customers making the customer experience a number one priority whilst at the same time securing customers, dealing with complaints and up-selling products/services whilst working towards achieving set sales targets.
Salary - Full Time - £13,839,93 based on 37.5 hours
Our comprehensive induction programme will help you to enhance your current skills as well as providing you with the tools and the confidence to be successful in this role.