The UK’s leading provider of customer management services
We are trusted to handle over 60 million customer
contacts each year for more than 40 clients from the
private and public sector through our contact centres
About us
We have been managing customers for our clients for over 40 years.
Our outsourcing services include:
We work with a wide range of clients including O2, Google, British Gas and the Department for Work and Pensions (DWP).
With over 11,000 employees and sixteen centres in the UK and offshore centres in India and Poland, Capita is one of the largest companies of its kind.
Capita, the UK's leading provider of customer management services is part of the Capita Group.
News
Customer Management Division of Capita win prestigious communications award
08 December 2011Contact centre support for BBC Children in Need
21 November 2011Research by Capita and ContactBabel shows customer contact is becoming more complex
20 October 2011Shortlist success at National Sales Awards 2011
23 September 2011
Awards
Capita insight
Discover our opinions on hot topics and industry debate.
Find out more
Capita found that 91% of respondents felt customer dissatisfaction
matters more than satisfaction...
Read more
Case studies
We provide solutions for over 40 clients from the private and public sector so we have some great stories to tell.
Read all our case studies"The 'can do' attitude which Capita displays ensures
both high quality calls and customer satisfaction"
DWP
