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The UK’s leading provider of customer management services

We handle over 100 million customer contacts every year and are trusted by UK and global brands from the public and private sector to manage their customer contact.

Capita acquisition of Ventura
and Vertex Private Sector

In 2011 Capita acquired Ventura and Vertex Private Sector. Click here to find out more

About us

We have been managing customers for our clients for over 40 years.

Our outsourcing services include:

We work with a wide range of clients including O2, Google, British Gas and the Department for Work and Pensions (DWP).

With over 11,000 employees and sixteen centres in the UK and offshore centres in India and Poland, Capita is one of the largest companies of its kind.

Capita, the UK's leading provider of customer management services is part of the Capita plc.


Capita Awards

Capita insight

Discover our opinions on hot topics and industry debate. Find out more

Research by Capita finds self service can enhance the customer experience and deliver a personalised service... Read more

Case studies

We provide solutions for over 40 clients from the private and public sector so we have some great stories to tell.

Read all our case studies

"The 'can do' attitude which Capita displays ensures both high quality calls and customer satisfaction"

  • O2 - customer management by Capita
  • Willam Hill - customer management by Capita
  • DWP - customer management by Capita
  • British Gas - customer management by Capita