The UK’s leading provider of customer management services
We handle over 100 million customer contacts every year and are trusted by UK and global brands from the public and private sector to manage their customer contact.
Capita acquisition of Ventura
and Vertex Private Sector
In 2011 Capita acquired Ventura and Vertex Private Sector. Click here to find out more
About us
We have been managing customers for our clients for over 40 years.
Our outsourcing services include:
- Customer Service and Support
- Customer Retention
& Revenue Growth
- Sales & Customer Acquisition
- Debt Collection
- Technical Support
We work with a wide range of clients including O2, Google, British Gas and the Department for Work and Pensions (DWP).
With over 11,000 employees and sixteen centres in the UK and offshore centres in India and Poland, Capita is one of the largest companies of its kind.
Capita, the UK's leading provider of customer management services is part of the Capita Group.
News
Capita is lead sponsor of the Henley Centre for Customer Management
02 May 2012Capita reaches shortlist at Credit Today Awards 2012
03 April 2012Capita goes the extra mile for Sport Relief
28 March 2012Mayor of Rotherham visits Capita
09 February 2012Capita and O2 give a helping hand to local school
04 February 2012
Awards
Capita insight
Discover our opinions on hot topics and industry debate.
Find out more
Capita found that 91% of respondents felt customer dissatisfaction
matters more than satisfaction...
Read more
Case studies
We provide solutions for over 40 clients from the private and public sector so we have some great stories to tell.
Read all our case studies"The 'can do' attitude which Capita displays ensures
both high quality calls and customer satisfaction"
DWP
